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Meddygfa Victoria Surgery
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  • Swine flu: What's next after first confirmed case in UK?02 Dec 2023 00:26What you need to know about the first confirmed case of a new type of flu, found in North Yorkshire.
  • Boris Johnson to apologise to Covid inquiry but say he got big calls right02 Dec 2023 01:02But the former PM will argue robustly his government got many big pandemic calls right, sources say.
  • Covid inquiry: Earlier lockdown could have kept schools open, says Matt Hancock01 Dec 2023 16:42The former health secretary says avoiding action in autumn 2020 led to tougher lockdowns later on.
  • Norovirus: Winter vomiting virus cases rising30 Nov 2023 11:43Hundreds of people are now in hospital with norovirus, the latest NHS England figures show.
  • Strictly Come Dancing: Amy Dowden's blood clot after chemo01 Dec 2023 11:01The dancer, 33, says her "nightmare seems to be never ending" after a blood clot on her lung.
  • Family plea to 'take action' over ambulance delay deaths29 Nov 2023 06:27Christopher Hart, 50, was found dead in his Suffolk home while waiting eight hours for an ambulance.

Complaints Procedure

We always try to provide the best services possible, but there may be times when you feel this has not happened. The following information explains our in-house complaints procedure, drawn up to respond to patient grievances.

Our practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified or mistakes that have been made. If you use this procedure it will not affect your right to complain to the Local Health Board.

Please note that we have to respect our duty of confidentiality to patients and a patient's consent will be necessary if a complaint is not made by the patient in person. If you wish to make a complaint, please telephone or write to our practice manager. Full details will be taken and a decision made on how best to undertake the investigation.

We believe it is important to deal with complaints swiftly, so you will be offered an appointment for a meeting to discuss the details within seven days. Occasionally it may take longer, but we will keep you informed throughout. You may bring a friend or relative with you to the meeting.

We will try to address your concerns, provide you with an explanation and discuss any action that may be needed.

Comments And Suggestions

You can help us by letting us know when you are not happy with the services we provide or if you have useful comments about how they can be improved. A suggestion box is available for your contributions to improving our service.

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Victoria Surgery

Victoria Road, Holyhead, Anglesey, LL65 1UD

  • 01407 762713

Bodedern Surgery

BrĂ³r Ysgol, Bodedern, Anglesey, LL65 3UR

  • 01407 740242
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Local Services
Your Service
Here
Aesthetic
Clinic
Estate &
Letting Agent