How Do I Arrange A Consultation?
All three surgeries operate an appointment only system. Each day there will be a duty doctor and a duty nurse who will see patients requiring “same day” appointments. These will be released at 8.00am (when the phones are taken back from the out-of-hours service). The other doctors will have pre-bookable appointments which will be available up to four weeks in advance.
If a patient needs to be seen on the same day they will be seen by either the duty nurse or the duty doctor depending on what is required. You may not see the duty doctor if the duty nurse is able to deal with your problem. These (five minute) appointments will only be for urgent cases which cannot wait until a pre-bookable appointment is available. Bodedern and Valley appointments are available 15 minutes prior to the surgery opening hours listed below and there are also some pre-bookable appointments.
How Do I Make An Appointment?
Whilst it is impossible to operate appointments system which suits everyone, we believe that our current system provides patients with flexibility to see a doctor of their choice wherever possible and ensures that patients who contact the surgery with an urgent medical problem are guaranteed to be seen on the same day.
You can book a routine appointment with your GP of your choice up to four weeks in advance (allowing for annual leave etc). Please contact reception where the staff will be happy to book the earliest available for you.
As there is a high volume of calls first thing in the morning for urgent appointments, we ask that you wait until after lunch if you wish to book routine appointment.
The need for an urgent appointment is defined as a medical problem which cannot wait until a routine appointment is available. If you require an urgent appointment please contact reception. You may be asked for a brief detail of your problem - this is to assess if you need to see a nurse and a doctor or just a nurse. If you have a suspected urine infection the receptionist will advise you to bring a urine sample with you to the appointment.
Urgent appointments are available for booking from 8.00am. If you contact the surgery before lunchtime you will be given an appointment in the morning. If you contact the surgery after lunch then you may be asked to ring back at 3.00pm when the afternoon duty doctor's appointments are released. You will then be provided with an appointment for that evening with the duty doctor. All our doctors take turns to cover the duty doctor post. However, we cannot confirm which doctor will be on duty then.
Appointments can also be made via our internet service. Please ask at any of our practice receptions for details.
If you are unable to attend an appointment, please inform us as soon as possible.
Children will always be seen as soon as possible if brought to the surgery (this may be quicker than a home visit). If you are in doubt about bringing your child out, please telephone the surgery first and the doctor can advise.
How Do I Obtain Telephone Advice?
If you wish to speak to a doctor by telephone, please contact the surgery as soon as you can in the morning. The reception team will then pass the message to the relevant GP. The doctor, however is unlikely to respond to any telephone message until approximately lunchtime depending on their workload. If you need to speak to a doctor urgently, please tell the receptionist and provide her with details in order that your call can be passed to the right person.
The experienced nurses on duty at NHS Direct also give advice 24 hours a day and are contactable on 0845 46 47.